Spreadex is dual regulated, with fixed odds and casino betting licenced by the Gambling Commission and sports spread betting and financial leveraged trading regulated by the Financial Conduct Authority.
fca-regulated activities
If you wish to discuss our FCA regulated services or spread betting platform then please contact us and for information on Client Vulnerability please visit this page.
SAFER Gambling Policy (GAMBLING COMMISSION-RELATED ACTIVITIES)
Spreadex is committed to providing safe and responsible gambling within a regulated environment and to ensure its customers have an enjoyable gambling experience.
We do understand that for some people gambling can become a problem - to assist you we offer a range of advice and account options to help you manage your gambling. These give you control of both the time and money you spend gambling.
Find out more about each section by clicking the links below:
Fixed Odds & Casino Deposit Limits
Fixed Odds Timeouts
Fixed Odds Self-exclusion
Product Block
Casino reality checks
Staff training
Maintaining control
Problem gambling
Underage gambling
Filtering systems
Withdrawals
Contact us if you wish to setup spread betting restrictions.
FIXED ODDS & CASINO DEPOSIT LIMITS
If you want an extra safety net while gambling you can place deposit limits placed on your fixed odds ledger.
Gross Fixed Odds Deposit Limit
Setting a gross deposit limit will restrict the gross amount you can deposit into your fixed odds wallet (includes casino) over a chosen time period. You can set a daily, weekly or monthly (30 days) gross fixed odds deposit limit. Please note that these limits apply only to gross amounts paid or transferred into your fixed odds wallet and will not affect your main spread betting account.
Net Fixed Odds Deposit Limit
Setting a net deposit limit will restrict the net amount you can deposit into your fixed odds wallet (includes casino) over a chosen time period. You can set a daily, weekly or monthly (30 days) net fixed odds deposit limit. Please note that these limits apply only to net amounts paid or transferred into your fixed odds wallet and will not affect your main spread betting account.
To change your deposit limits login to your account click on 'My Account' and then 'Safer Gambling'. Or please contact our customer service team for details on [email protected], or 01727 895000.
If you want to take a short break from using our Fixed Odds, Casino or Virtual Sports services you can do so by taking a timeout for a specified period of 1 day up to a maximum of 6 weeks.
Once you request a timeout from Fixed Odds or Casino you will not be able to use that part of the account, although you will be able to access your account to withdraw any remaining balance. It will not be possible to reactivate your account until the timeout period has ended.
To request a timeout period for our Fixed odds or Casino services please log in to your account and click on the Safer Gambling tab, this is located in the account details section of ‘My Account’.
Once the requested timeout period has finished, you can continue to use the account.To request timeouts from our Virtual Sports service, please email our back office team on [email protected] with your request.
If you want to prevent yourself from gambling for a longer period of time you may wish to Self-Exclude, as detailed below.
There follows a description of our procedures for self-exclusion.You may request to be self-excluded from our fixed odds and casino services at any time for an initial minimum period of six months. You have the option of extending this for one or more further periods of at least six months at any time up to a total of up to five years.
To do so please log in to your account and click on the Safer Gambling tab, this is located in the account details section of ‘My Account’. //machibet77.com/sports/login?myaccount=safergambling
If you do not wish to self-exclude online and/or you are considering self-excluding from our Spread Betting service you may request to self-exclude over the telephone by calling our Back Office team on 01727 895000; or by email to [email protected]. Upon receipt of a self-exclusion request we shall take steps as soon as reasonably practicable to prevent you for an initial six month period (or for such extended period as you may have specified) from participating in the gambling and/or betting service that you have requested to be excluded from.
At the end of your initial six months self-exclusion period (or at the end of such extended period as you may have specified), your self-exclusion will remain in place for a minimum of seven years, unless and until you confirm to us in person or over the telephone that you wish to resume participating in the gambling and/or betting service that you are currently self-excluded from. Upon receiving this confirmation, we shall email you a self-exclusion revocation form. It is your responsibility to sign this form and to return it to us by email to [email protected]. Please note that you are required to take this action in order for our self-exclusion revocation procedures to take effect.
Upon receipt of a signed self-exclusion revocation form, we shall give you 24 hours to cool off before you may resume participating in the gambling and/or betting service that you are currently excluded from. You may withdraw your self-exclusion revocation at any time during the cooling off period.
Please note that we are not required to, and do not, carry out any particular assessment or judgment as to whether a previously self-excluded individual should again be able to participate in the gambling and/or betting services we offer.
We assume no legal duty to you in relation to your request to self-exclude. We expressly disclaim any legal liability for the consequences of your continuing to participate in our gambling and/or betting services as a result of a failure by us to implement our self-exclusion procedures following receipt of your self-exclusion form.
If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all fixed odds online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit . We also recommend that consideration is given to the installation of software that will allow you to block access to internet fixed odds and/or casino gambling websites as described in the Filtering Systems section below.
You may also choose to place a product block on virtual sports or casino. This will permanently block access to the product in question.
A configurable ‘Reality Check’ time can be set for the Casino website so that, after 1, 2 or 3 hours, a warning popup is displayed in the game window. This popup gives options to continue, view account ledger and/or logout.
To set your reality check login to your account click on “My Account” and then “Safer Gambling”.
Staff trainingOur customer service staff receive dedicated training so they are fully aware of the issues of problem gambling.
Whilst the majority of people do bet within their means, for some gambling can become a problem. It may help you to keep control by following these guidelines:
Underage gamblingIt is against the law for those under the age of 18 to open an account and bet with us. We take our responsibilities in this regard very seriously. We carry out age verification checks on all customers. We reserve the right to ask for proof of age from any customer, and customer accounts may be suspended until satisfactory proof of age is provided or if we think the account may be being used by someone under the age of 18. Anyone under the age of 18 found to be using this site will have any winnings forfeited and also will be reported to the police. Spreadex displays an 'over 18's only' message on all its web pages.
If you share your computer with friends and family who are under the legal age to register or bet with our site, or if you believe that you may have a gambling problem, there are a number of third-party applications that can be used to monitor or restrict the computer's access to the internet:
WITHDRAWaLS
Withdrawals from your fixed odds wallet cannot be cancelled. You can remove the option to cancel online requests from your spread betting wallet, to do so just contact us on 01727 895000, live chat or [email protected] with your request.
You will receive confirmation once your request has been completed.
Email:
[email protected]
Sports Desk:
08000 526 575
+44 (0)1727 895 090
General Enquiries:
+44 (0)1727 895 000